nextlevelcellular web store FAQ section

Order Processing Time - 6 Days Please allow 5 to 7 more business days if sending payment in form of Check, Money Order, or Cashier Check Shipping Time Standard 6 - 10 days There is a flat rate shipping charge to the U.S. only of $15 unless specified on the item. Expedited 3 - 5 days Please indicate if you need expedited delivery. Expedited orders shipping charges vary. Orders will not ship until the payments have been cleared through bank. If there is a returned check the returned check fee is $10.

If you have any questions please email us at: [email protected]

We will try our best to make sure the products shipped to our customers are in the best condition. 1. Return and full refund --Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded. --Customer will need to send the products back to us, when we receive the products, we will give you a full refund. 2. Replacement --Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced. --Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you. --We will all the necessary pay shipping fees for the replaced products that we ship to you. 3. Repair --Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired. --Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you. --We will all the necessary pay shipping fees for the replaced products that we ship to you. 4. Return and partial refund. --Next Level Cellullar cannot give a full refund for quality problems such as: “The product does not look like the ones in your picture.” “The product is not what I’d imagine it to be." “I am not satisfied with this product.” --We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

Money Order, Personal Check, Certified Check: Please make payable to: LaShawnda Robinson DBA/Next Level 13076 Prospect Warren, MI 48089 No products will be shipped out until the payments clear with the banks. When the payments clear with the banks then the products will be shipped. Google Checkout: Master Card, Visa, American Express, Discover, Debit Card http://www.checkout.google.com

Quad-Band phone will work on GSM network frequencies 850/900/1800/1900 MHz. Always confirm with your carriers or providers before buying this item. To check the specific network frequency for your carrier and region. To check please go to: http://www.gsmworld.com/roaming/gsminfo/index.shtml CDMA works on a certain frequency. To verify your carriers frequency please go to: http://www.cdg.org/worldwide/index.asp

Instead of using analog service, GSM was developed as a digital system using a SIM card. Quad Band (also known as quad-band or quadband) literally means four bands. Most people come across the term when it is used to describe a mobile phone supporting four frequency bands. Having more than one frequency in one device is useful to enable roaming between different countries that peg the allowed transmission frequency at different values or to allow a better coverage in the same country. Service providers using GSM are T-Mobile, AT&T, and others.